How can I place a wholesale or custom order with your company?

• To place a wholesale or custom order with our company, please visit our wholesale page and apply for a wholesale account. This will give you access to pricing and minimum order quantities.
• If you have any questions about wholesale or custom orders, contact our wholesale sales department directly at wholesale@acarelabel.com.
• We are happy to help you with any questions or concerns you may have about placing a wholesale or custom order with our company. Please don't hesitate to contact us for more information.

 

Do you have any store locations or stockists where I can purchase your products in person? Is it possible to pick up my order at your headquarters in Montreal/Mile-end?

• We do not have any storefronts or stockists, but local pickup is available by appointment at our headquarters in Montreal/Chababel District.
  
  Address : 
  a Care Label
  9250 Parc Avenue, Door 400 
  Montreal, Quebec, Canada
  H2N 1Z2

 

• To schedule a pickup appointment, please email orders@acarelabel.com with your order number and the time you wish to come by. We are available for pickup between 9:30 am and 5:30 pm, Monday through Friday.
• Once you pick up your order, we will refund any shipping charges you paid. Please note that you must schedule an appointment in advance to pick up your order at our headquarters.
• If you have any questions about local pickup or need assistance with scheduling an appointment, please don't hesitate to contact us. We are happy to help you with any concerns you may have.
  
  

 

Can you provide an estimated shipping time for orders from your company?

• In most cases, orders are shipped within 5-7 business days (Monday through Friday) from the date the order is placed.
• However, please note that for new releases or new colorways, the shipping timeline may vary. If you have any questions about the expected delivery date for a specific item, please contact us for more information at orders@acarelabel.com
• We strive to provide fast and reliable shipping for all of our customers. If you have any concerns or special requests related to your order, please don't hesitate to contact us. We are here to help you with any questions or issues you may have.

 

Can you provide details about the international shipping options available for orders from your company?

• Yes, we do offer international shipping for orders from our company. We are happy to ship to customers in many countries and regions around the world.
• For more information about the specific countries and regions where we offer international shipping, please contact us. We will be happy to provide you with the latest information about our international shipping options.
• We take great care to ensure that our international orders are delivered safely and efficiently. If you have any questions or concerns about placing an international order with our company, please don't hesitate to contact us. We are here to help you with any issues you may have.

 

Can you tell me more about your return and exchange policies?

• To process a return or exchange, please review our return policy to see if your purchase qualifies. If it does, you can submit a return or exchange request using this email orders@acarelabel.com
• We value our customers and want to make sure you are satisfied with your purchase. If you need to return or exchange an item, please don't hesitate to contact us for assistance. 

 

Can you provide instructions for resolving issues with lost or mis-delivered orders?

• If your tracking information indicates that your order has been delivered but you never received it, there are a few possible explanations. It may have been mis-delivered to a neighbor or marked as delivered prematurely, in which case it will likely arrive a few business days later.
• If you still don't receive your order five shipping days after the expected delivery date, please contact us at orders@acarelabel.com. We will do our best to help you resolve the issue and ensure that you receive your order as soon as possible.
• In the event of a lost or mis-delivered order, we will work with you and the shipping company to try to locate the package and get it to you as quickly as possible. Please contact us if you have any questions or concerns about your order. We are here to help you.

 

Can you tell me more about your policies for canceling or editing orders after they have been placed?

• We will do our best to accommodate your request to cancel or edit your order, but we can't guarantee that the request can be completed if the order has already been packed or shipped.
• To submit a request to cancel or edit your order, please email orders@acarelabel.com. Include your order number and a detailed explanation of the changes you would like to make.
• We will review your request and do our best to accommodate your needs. However, please note that if the order has already been processed or shipped, it may not be possible to cancel or edit it.
• If you have any questions about canceling or editing an order from our company, please don't hesitate to contact us. We are here to help you with any concerns you may have.

 

 

Where are your products made?

• Our Waste Collection products are made locally in Montreal, Canada. The entire process, from knitting and cutting to sewing and dyeing, takes place in North America.
• We are committed to supporting local production and maintaining a supply chain that exists entirely within North America. This allows us to ensure the highest quality and ethical standards for our products.

 

How often do you restock the Waste Collection items on your website?

• We restock the Waste Collection items on our website periodically. Some colors, such as Natural, are available year-round, while others may be introduced seasonally and may or may not be replenished in the future.
• To find out if a specific color or style is currently available, please visit the product page and select your size and color. If the item is out of stock, you can join the waitlist and we will notify you by email when it comes back online.
• We do our best to keep a wide range of colors and styles available for the Waste Collection, but some items may be limited edition or in high demand. If you have any questions or concerns about the availability of a specific item, please don't hesitate to contact us.
• We value our customers and want to make sure you can find the products you are looking for. If you are interested in an out-of-stock item, please join the waitlist to receive updates and notifications when it becomes available again.

 

Can you provide details about the options and features of your gift cards?

• Yes, we do offer gift cards for our products. You can purchase gift cards on our website at any time.
• To purchase a gift card, please visit the gift card page on our website and follow the instructions to complete your purchase. You can choose the amount, add a personalized message, and specify the recipient's email address.
• Our gift cards are electronic and can be redeemed online at any time. They never expire and can be used towards any purchase on our website.
• If you have any questions about our gift cards or need assistance with a purchase, please don't hesitate to contact us. We are here to help you with any concerns you may have.

 

Do you have any special policies or considerations for the use of discount codes on your website?

• Each discount code is unique and cannot be combined with other offers or promotions. This means that if an automatic discount is already applied at checkout, you will not be able to enter a discount code to get an additional discount.
• Please make sure you are eligible for the discount code you are trying to use and that you are entering it correctly. If you have any questions or concerns about using a discount code, please don't hesitate to contact us for more information.
• We value our customers and want to make sure you can take advantage of all the available discounts and promotions. If you have any issues with a discount code, please let us know and we will do our best to help you resolve the problem.
• Please note that our discount codes are subject to change and may be discontinued or replaced without notice. We recommend checking our website regularly for the latest offers and promotions.

 

Can you tell me more about the best practices for maintaining the quality and appearance of your clothing?

• Our garments are pre-shrunk and ready to wear, so you can wash and care for them just like any other clothing. We recommend hand washing with cold water and like colors, then tumble drying on low heat, inside out.
• Do not bleach your a Care Label clothing, as this can damage the fabric and affect the color and appearance. Avoid drying in direct sunlight for  garment dye, since it is sensitive to UV light and can fade with prolonged exposure.
• If you have any specific questions or concerns about washing and caring for your a Care Label clothing, please don't hesitate to contact us. We are here to help you with any issues you may have.
• We are committed to providing high-quality, durable clothing that is easy to care for and maintain. By following our simple washing and care instructions, you can ensure that your garments stay looking and feeling great for a long time.

 

Can you provide information about the internship opportunities available at your company?

• We are looking for interns who are passionate, innovative, and committed to making a positive impact. If you share our values and are interested in gaining valuable experience at our company, we encourage you to apply for an internship by sending us your CV or portfolio at hello@acarelabel.com
• Our internship program is designed to provide hands-on experience and opportunities for personal and professional growth. If you are selected for an internship at our company, you will work closely with our team on real projects and challenges, and gain valuable skills and knowledge.
• We do not have any specific requirements or restrictions for our internship program. The duration and details of the internship will be discussed and agreed upon between you and our team. If you have any questions or concerns about interning at our company, please don't hesitate to contact us. We are here to help you with any issues you may have.

Who should I contact if I want to pitch a collaboration with your company?

• If you are interested in discussing a business collaboration with our company, please email your proposal to sam@acarelabel.com. We are open to exploring various types of partnerships and collaborations that align with our values and goals.

Can you provide information about the opportunities and requirements for organizations to receive donations or contributions from your company ?

• We are interested in redistributing funds towards people and organizations that align with our values and goals. If you have a giveaway or promotion in mind and would like to receive Perfectly Imperfect goods as a donation, please email your request to sam@acarelabel.com. Include details about your non-profit and the project you have planned, and we will discuss the possibilities and requirements for a donation or contribution from our company.
• We are committed to supporting non-profit organizations and causes that are important to us and our community. 
• We have high standards for the organizations and projects we support through donations and sponsorships. We are looking for non-profits that are aligned with our values and goals, and that have a clear and compelling mission and vision. We also expect our partners and sponsors to be transparent and accountable in their use of funds and resources.
• In terms of the specific products or items we donate or contribute, we are generally flexible and open to suggestions. However, we cannot guarantee the availability or specific colors and styles of our products. We will do our best to accommodate your request, but the final decision will depend on the availability of the products.
• Because we're all in this together.